Subscription F.A.Q

What is the City Access Subscription?

City Access is a monthly subscription offered by Planning City. All items in the City Access Box are curated around a theme. It is offered in two options City Access Box or Kit only.

When are sign ups open? 

We open up slots every month on the 25th of the month. Sign ups stay open until the 15th of the month or until sold out.

Can I buy this without subscribing?

Absolutely! City Access is available as an ongoing subscription for $29.99 or as a on time only purchase do $35.00

Does this fit my Planner?

Our City Access subcription features kits that are designed to fit standard vertical planner with column 1.5" wide. This can be used across multiple planner such as Recollections, Happy Planner, etc. 

When does the City Access ship?

City Access subscription items ship the last week of every month. 


When you subscribe to City Access your first month is due the day you subscribe, re-billing for the City Access subscription will take place on the 1st of every month.  

City Access is billed on the 1st of every month. If you need to update your subscription (cancel/skip/edit billing), you MUST do so on or before the 25th of  the month.  No refunds are given to orders that are not canceled ahead of time


You can cancel at anytime, before the 25th of the month. Once payment has been processed you will receive that month box as your final box and will not be charged the following month.

You can cancel your subscription via your account. Canceling a subscription will not cancel and refund the delivery orders that have been paid for, it only stops future renewal charges.

Shipping/ Returned Items

Please check your shipping address prior to placing your order. We are not responsible if your package is returned due to an incorrect address. If a package is returned to Planning City, the buyer is responsible for fees to re-ship.

My order is marked delivered but I have not received it

We are not responsible for stolen items. If your tracking is marked as "delivered" then to our knowledge the package has been delivered. If you have any concerns about your delivery you can call USPS with your tracking number and they should be able to assist you in filing a complaint.

International Orders: The buyer is responsible for all customs taxes and fees that may happen once the order is in their country. We do not have any way of knowing how much these will be ahead of time, so please do not place an international order if you are unwilling to pay any fees that might come up. 

The best thing is that there is no commitment for the City Access box, you can cancel or skip at any time as long as it is before the 30th of the month.